Shipping

We use my parcel (POSTNL) to send your order.

SHIPPING COST

Netherland: € 6.75.
Do you order for € 100, – or more and is it an order within the Netherlands? Then the shipping is free.
EU: €14,95; the rest of the world € 24.95

The shipping costs depend on the shipping address and the order amount. Orders under € 350 are sent via MyParcel. Orders over € 350 are sent by DHL, the costs depend on the weight and package size, which will be invoiced later.

Of course we understand that you want your order as soon as possible. That is why we send all orders within 48 hours after placing the order. this only applies from Monday to Friday. we do not ship on National holidays.

 

Return & Exchange

If it is the case that the order and products are damaged or incorrect, or something is missing? Let us know. Send an email to info@imperiumhenna.com and we will answer your email within 48 hours with a solution.

It is not possible to exchange products. Only packages in the original state can be exchanged, but only when it has not been unpacked and opened. You must make a report within 24 hours via info@imperiumhenna.com and return the package within 14 days. Shipping charges are not refundable
shipment is always the risk of the sender and this means that imperium henna is not liable for damaged or lost returns.

How do I return a product?

Send us an email to info@imperiumhenna.com with the return reason, we will send you a return form within 48 hours.